Terms of Use
Effective 7 August 2026. These terms govern access to uaepep.ae and purchases from the UAEPEP research catalogue.
1. Who we are
These Terms of Use (“Terms”) are issued by UAEPEP FOR LABORATORIES CHEMICALS TRADING LLC (“UAEPEP”, “we”, “us”), a licensed laboratory chemicals trading company based at Dubai Science Park, Dubai, United Arab Emirates, operating the research catalogue at uaepep.ae.
2. Research-use only
All products are supplied strictly for laboratory research use. They are not medicines, food, cosmetics, or veterinary products. Nothing on the site is medical advice or a treatment claim. You must not use products in humans or animals.
3. Eligibility
By ordering you confirm you are at least 18 years old and authorised to purchase research materials for a legitimate laboratory or research purpose in accordance with applicable law.
4. Catalogue, pricing, and availability
Prices are in AED and may change before order acceptance. Pack and kit totals shown at selection apply to that line. Stock and strengths may be limited; we may cancel and refund if an item cannot be fulfilled.
5. Orders and acceptance
Submitting checkout is an order request. A contract forms when we confirm the order by email or begin fulfilment. We may decline orders that appear non-compliant with research-use rules.
6. Payment
Available methods may include cash on delivery and Tamara instalment requests. Tamara availability depends on provider rules. unpaid COD refusals without valid grounds may incur logistics costs where permitted.
7. Delivery
Delivery is within the UAE unless otherwise agreed in writing. Timing estimates are not guarantees. Risk passes on delivery to the address you provided. See the Shipping Policy for details.
8. Inspection, returns, and refunds
Inspect parcels on arrival. Returns and refunds follow the Returns Policy. Contact support@uaepep.ae with your order reference before returning any goods.
9. Certificates of analysis
Published COAs are lot-linked documentation for research purchasing. They are not a licence for clinical use. Verify batch codes before ordering.
10. Website content and intellectual property
Site content, branding, and product photography are owned by UAEPEP or its licensors. You may not copy catalogue assets for resale or misleading commercial use without permission.
11. Acceptable use
You must not misuse the site, attempt unauthorised access, scrape in a way that harms service integrity, or use the catalogue to facilitate unlawful activity.
12. Disclaimer of warranties
Except as required by applicable UAE law, products and the site are provided as described for research procurement. We do not warrant fitness for any particular experimental outcome.
13. Limitation of liability
To the fullest extent permitted by law, UAEPEP is not liable for indirect or consequential losses arising from site use or product handling after delivery. Our aggregate liability for a confirmed order is limited to the amount paid for that order.
14. Indemnity
You agree to indemnify UAEPEP against claims arising from your misuse of products, breach of these Terms, or unlawful use of research materials.
15. Privacy
Personal data is handled under our Privacy Policy.
16. Changes
We may update these Terms by posting a new version on uaepep.ae. Continued use after the effective date constitutes acceptance of the updated Terms for new orders.
17. Governing law
These Terms are governed by the laws of the United Arab Emirates as applicable in the Emirate of Dubai. Courts of Dubai have non-exclusive jurisdiction.
18. Contact
Questions: support@uaepep.ae · info@uaepep.ae · business@uaepep.ae · Dubai Science Park, Dubai, UAE.