Returns Policy
Effective 7 August 2026. How to request inspection issues, replacements, or returns for UAEPEP research orders.
1. Research products
UAEPEP products are sold for laboratory research use only. Because of their nature, return rights are limited compared with ordinary consumer goods.
2. Inspect on delivery
Check seals, labels, and vial count when the parcel arrives. Photograph any damage before discarding packaging and email support@uaepep.ae the same day when possible.
3. What we can replace or refund
We may offer replacement or refund where:
- The parcel arrived damaged or incomplete
- You received the wrong product or strength
- A sealed unit is defective on arrival
- We confirm a fulfilment error on our side
4. Change-of-mind returns
Unopened products in original condition may be considered for return within 7 days of delivery if seals are intact and storage guidance was followed. Approval is not automatic — contact support first.
5. How to start a request
Email support@uaepep.ae with your order reference, photos, and a short description. Do not ship products back until we confirm the return path.
6. Refunds
Approved refunds are processed to the original payment method or as store credit where agreed. COD refunds are arranged by support after the return is received and checked.
7. Tamara orders
Tamara instalment adjustments follow Tamara’s rules plus our approval of the return or cancellation. Support will coordinate the correct next step.
8. Non-returnable examples
Typically not returnable:
- Opened or reconstituted vials
- Products stored outside stated conditions
- Items returned without prior approval
- Orders refused for convenience after dispatch without valid grounds
9. Contact
Returns desk: support@uaepep.ae · Sunday–Thursday, 10:00–18:00 GST.