Returns Policy

UAEPEP products are sold for laboratory research use only. Because of their nature, return rights are limited compared with ordinary consumer goods.

Check seals, labels, and vial count when the parcel arrives. Photograph any damage before discarding packaging and email support@uaepep.ae the same day when possible.

We may offer replacement or refund where:

• The parcel arrived damaged or incomplete
• You received the wrong product or strength
• A sealed unit is defective on arrival
• We confirm a fulfilment error on our side
• A confirmed lyophilised peptide lot falls below our 99% HPLC purity standard (100% replacement or full refund under the UAEPEP quality standard)

UAEPEP’s release standard for lyophilised research peptides is HPLC-UV purity of 99% or higher. If a confirmed peptide lot falls below 99% purity, email support@uaepep.ae with your order reference and batch code. We will arrange a 100% replacement or a full refund.

Research waters follow a separate QC panel (appearance, conductivity, fill integrity) and are not covered by the peptide HPLC purity guarantee.

Batches are verified through UAEPEP’s local laboratory golden-standard checks and independent international laboratory testing, typically across three to four analytical passes depending on lot quantity. Full third-party laboratory COAs are issued after confirmed orders to protect documentation from fraudulent reuse.

Unopened products in original condition may be considered for return within 7 days of delivery if seals are intact and storage guidance was followed. Approval is not automatic — contact support first.

Email support@uaepep.ae with your order reference, photos, and a short description. Do not ship products back until we confirm the return path.

Approved refunds are processed to the original payment method or as store credit where agreed. Refunds are calculated on amounts actually paid after kit and promotional discounts (including the BAC Water 3ml offer) and include VAT charged on the returned amount. COD refunds are arranged by support after the return is received and checked.

Approved refunds for Tamara, card, or bank-transfer orders are arranged by support after the return is received and checked. We message you with the refund path — the same manual process used for the original payment. UAEPEP does not process Tamara charges on the website.

Typically not returnable:

• Opened or reconstituted vials, including opened research waters
• Products stored outside stated conditions
• Items returned without prior approval
• Orders refused for convenience after dispatch without valid grounds
• Promotional add-on water kept after a peptide return — the water line is priced as a standalone purchase unless we agree otherwise

Returns desk: support@uaepep.ae · Sunday–Thursday, 10:00–18:00 GST.