Shipping Policy

We currently fulfil orders for delivery inside the United Arab Emirates. International shipping is not offered unless we expressly confirm it in writing for a specific order.

Orders are usually prepared within 1–2 business days after confirmation (Sunday–Thursday, 10:00–18:00 GST). Peak demand, stock checks, or payment verification may add time. You will receive tracking details when the parcel is handed to the courier.

Once dispatched, most UAE addresses receive parcels within 1–3 business days. Estimates are not guarantees. Remote areas may take longer. Same-day delivery is not promised unless we confirm it for that order.

Standard UAE delivery is AED 25 and is shown at checkout. Free UAE delivery applies on qualifying merchandise totals of AED 750 or more (before payment-provider fees), unless otherwise stated at checkout.

Provide a complete delivery address, building/villa details, and a reachable UAE mobile number. Failed delivery caused by incorrect details may require re-delivery fees or order cancellation.

Lyophilised research vials are packed for UAE courier handling. Refrigerate unopened vials at 2–8°C on receipt unless the product page states otherwise. We are not responsible for product quality after confirmed delivery if the parcel is left unattended in heat.

Cash on delivery and Tamara may be available depending on order value, address, and provider rules. The courier may require ID or a signature. If COD payment is refused without a valid reason under our Returns Policy, reasonable logistics costs may be charged where permitted.

Risk in the goods passes on delivery to the address you provided (or to a person accepting on your behalf). Title passes when payment is received in full.

We are not liable for delays caused by courier networks, weather, customs (if ever applicable), public holidays, or events outside our reasonable control. Contact support if your tracking stalls for more than two business days after the expected window.

Shipping questions: support@uaepep.ae. Include your order reference (for example UAEPEP-123456).