Question 1

Where can I find a product’s COA?

Accepted Answer

Open the product page and check the COA section, or browse the COAs page by batch. When a report is available, it is linked to that specific lot so you can verify before you order.

Question 2

How do kit discounts work?

Accepted Answer

Eligible peptides offer 1 Vial, 2 Vials, Half-Kit (5 vials), and Full Kit (10 vials). Savings are about 10%, 20%, and 30% on multi-vial packs. The pack total updates automatically when you select it — no coupon needed.

Question 3

Can I track my order in the UAE?

Accepted Answer

Yes. After checkout you receive an order reference (for example UAEPEP-123456). Open Track Order or Account on the same browser to see received → confirmed → preparing → shipped → delivered status for that order.

Question 4

How does UAE shipping work?

Accepted Answer

We fulfil research orders across the UAE with tracked delivery. Orders from AED 750 qualify for free delivery. See the Shipping page for timing, packaging, and what to do if a parcel arrives damaged.

Question 5

What is the returns policy?

Accepted Answer

Unopened research products may be reviewed for return under the conditions on our Returns page. Contact support@uaepep.ae with your order reference within the stated window before sending anything back.

Question 6

How should unopened products be stored?

Accepted Answer

Storage can vary by product. Always follow the verified storage notes on the individual product page rather than a single general temperature guide.

Question 7

What payment methods do you accept?

Accepted Answer

Checkout offers cash on delivery for UAE orders, plus a Tamara instalment request. Selecting Tamara records your preference — our team confirms eligibility and payment instructions by email after the order is received.

Question 8

How can I contact UAEPEP?

Accepted Answer

Email support@uaepep.ae for order help, info@uaepep.ae for general enquiries, or business@uaepep.ae for wholesale and partnership requests. Hours: Sunday–Thursday, 10:00–18:00 GST.

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